Help
Not answered here? Contact support.
Getting started
Where do I get Echofiles?
For Windows 10 and 11, from the Microsoft Store. For Linux, with one command: see Echofiles for Linux. The Mac version is in App Store review.
How do I add another computer?
Install Echofiles on it and sign in with the same account (Microsoft, Google or email address). It then appears on the Devices page of your other computers, and their folders appear under On your other devices, each with Sync here.
What does it cost?
Echofiles is free, and computers on the same network sync for free. Internet sync, for computers on different networks, is a one-off purchase of US$19.99 (the store shows the price in your currency).
How does internet sync work?
Buy it once on the Account page in Echofiles on Windows or Mac; it can’t be bought on Linux. It belongs to your account, so it covers every computer signed in to it, Linux included, and a new or reinstalled computer only needs to sign in.
If you have bought it and it shows Off, choose Restore purchase on the Account page, signed in to the store with the account you bought it with. Deleting your Echofiles account releases the purchase, and Restore purchase applies it to a new account.
Syncing
A computer says “On another network”
Without internet sync, computers sync only when they are on the same network. That computer syncs again when it is back on the same network as the others, or from anywhere once your account has internet sync.
Two computers on the same network can’t see each other
Usually the network keeps them apart. A guest Wi‑Fi network is often separate from the main one, and some routers and mesh Wi‑Fi systems have a “client isolation” setting that must be off. On Windows, set the network to Private (Settings › Network & internet › your connection › Network profile type).
If a firewall blocks incoming connections, allow UDP 47780 and 47782 and TCP 47781.
A file did not sync
Echofiles picks up a file once it has stopped changing for a couple of seconds. It skips some files on purpose: temporary and partial downloads (.tmp, .part, .partial, .crdownload, .download), Office and LibreOffice lock files (~$…, .~lock.…), Thumbs.db, .DS_Store and desktop.ini, and .git and node_modules folders.
How do I get a replaced or deleted file back?
Open Recovered files and choose Restore. When another computer replaces or deletes a file, the copy that was on this computer is kept there for 30 days.
Two computers changed the same file
The most recent save wins on every computer. The other version is kept in Recovered files on the computer that had it, for 30 days.
Your account
I didn’t get the sign-in code email
Check the spam or junk folder, and that the address was typed correctly. The code comes from [email protected].
How do I delete my account?
On the Account page, choose Delete account. The Echofiles service erases the account and its list of computers, and every computer on it is signed out. Files in your synced folders stay on each computer.
How do I remove Echofiles from one computer?
Sign out on the Account page, then uninstall it like any app. Your folders and files stay where they are. On Linux, run ~/.local/bin/echofilesplus-uninstall; see Echofiles for Linux.
The earlier Echofiles app
I use the earlier Echofiles app. How do I move?
Install the current Echofiles and sign in on each computer, add your folders in it, then quit and uninstall the earlier app. Don’t run both on the same folder at the same time.